Your Cancellation Rights
It is advisable that you cancel
any unwanted orders by contacting our customer services team
directly on 00800-33006600 before they are invoiced and
dispatched. Requests for cancellations sent via email may not be
actioned for 48 hours in extremely busy periods, which may
result in the order being dispatched.
You have no right to cancel your order in accordance with this
condition if the products you have ordered are: DVD recordings
or personal items if the holographic seal and/or shrink-wrap has
been unsealed by you.
You may cancel your order before the delivery or within seven
days after the date of delivery by contacting our customer
service team either by email at
firstname.lastname@example.org or by telephoning 00800-33006600
quoting your order number. We will refund you the cost of your
unwanted products minus any P&P costs.
If you cancel your order within seven working days after the
date of delivery, you must return the unwanted products to us
unused and in their original packaging at your risk and at your
cost within 14 days of your order. Provided you return the
unwanted products unused and in the original packaging
within 14 days of your order, we will credit your payment card
with the cost of the unwanted product minus our delivery charges
within thirty days of the date of cancellation.
Return of Faulty, Incorrect
or Sub-standard Products
If the products you receive are
faulty, incorrect or damaged in transit to you, we will replace
them, you must notify us by phone or e-mail within 14 days of
Although we make every effort
to ensure the prices on the website are correct, mistakes may
sometimes be made. If we discover a mistake in the price of the
products you have ordered, we will tell you and give you the
option of either reconfirming your order at the correct price or
cancelling your order. If we are unable to contact you or we
receive no reply from you, we will cancel your order. If your
order is cancelled and you have already paid for the products
you will receive a full refund.
To obtain full details of our
Limitation of Liability
We will not be liable to you:-
For any loss of profit, administrative inconvenience,
disappointment, or indirect or consequential loss or damage
arising out of any problem in relation to the products you
ordered which was not within our reasonable contemplation as a
probable result of a breach of contract on our part at the time
that our contract with you was concluded.
Where performance of any obligations to you is prevented,
frustrated or impeded by any circumstance or caused beyond our
This Website is operated by Global Internet BV, Rondebeltweg 2 - 1329 BA Almere, The Netherlands, VAT registration number
NL810248220B01, telephone number +31 (0)365219004.